Problem

The DeFi platform's users often had questions and concerns related to crypto investments, transactions, and DeFi protocols. The challenge was to create a seamless and intuitive chatbot interface that could effectively address these inquiries, enhancing the user experience and engagement on the platform.

Research & Discovery

Studied competitors to understand how they provided user assistance and identified areas for improvement.

Ideation & Design

• Conceptualization: Brainstormed ideas for chatbot implementation, considering different popup options to optimize screen real estate.

• Wireframes and Prototyping: Created wireframes and interactive prototypes to visualize the chatbot's user interface and functionality.

• Iterative Design: Incorporated user feedback into design iterations to refine the chatbot's appearance and behavior.

Features List

• Quick Responses: The chatbot provides prompt and accurate responses to user queries, ensuring a seamless and efficient user experience.

• Sidebar Navigation: Users can expand a sidebar that displays the chatbot's previous prompts or conversation history, allowing them to revisit past interactions for reference.

• Start New Conversation: A dedicated button enables users to initiate a new conversation with the chatbot, facilitating easy access to different topics or questions.

• Minimize and Expand: Users have the flexibility to minimize the chatbot to a discreet top header, conserving screen space while still having access to its functionality. They can also expand it to full-screen mode for a more immersive experience.

Usability Testing

Conducted usability tests with actual users to evaluate the chatbot's effectiveness in providing answers and assistance.

Feedback Analysis

Gathered and analyzed user feedback to identify areas for improvement.